Terms and conditions

1. Definitions

• Contractor: Oynur Bouw B.V., registered with the Dutch Chamber of Commerce under number [to be completed].
• Client: the party entering into an agreement with the contractor.
• Work: the activities to be carried out and materials to be supplied by the contractor.
• Additional work: activities not included in the quote and agreed during execution.

2. Applicability

These terms apply to all quotes, assignments and agreements of Oynur Bouw B.V.. Deviations only apply if we have confirmed them in writing. We expressly reject the client's own terms unless we accept them in writing.

3. Quotes

• Our quotes are without obligation and valid for 30 days unless stated otherwise.
• Amounts are in euros. For private clients we state prices including VAT; for business clients excluding VAT.
• A quote is based on the information and situation known at the time of the survey. If the situation turns out to be materially different after strip-out or investigation, we consult you before continuing.
• The on-site survey and the quote are free of charge and without obligation.

4. Formation of the agreement

The agreement is formed once the client approves the quote in writing or by email, or once we start the work with the client's consent.

5. Client obligations

• The work area is freely accessible on the agreed start date and, where agreed, cleared.
• Water, electricity and a place to store materials are available free of charge.
• The client informs us in advance of known particulars, such as the location of pipework, materials suspected of containing asbestos, damp problems or structural limitations.
• The client arranges any required permits and permission from a homeowners' association or landlord, unless agreed otherwise in writing.

6. Execution and scheduling

• We carry out the work in a professional manner, in accordance with the standards and regulations applicable at the time.
• Stated completion times are indicative and are not strict deadlines unless expressly agreed otherwise.
• We may have parts of the work carried out by qualified third parties; we remain responsible for the result.
• Minor variations in colour, texture or dimensions in natural or hand-worked materials are not defects.

7. Additional and reduced work

Additional work is discussed in advance and recorded in writing or by email, including the consequences for price and schedule. Additional work is invoiced separately. If work is cancelled, we only charge for what has actually been carried out, less any costs already incurred.

8. Unforeseen circumstances

If during execution we encounter situations that could not reasonably be foreseen — such as concealed pipework, wood rot, damp damage or an unsound substrate — we stop the work, inform the client and discuss the consequences before continuing.

9. Handover

• The work is deemed handed over once we report it complete and the client has accepted it, or once the client puts the work into use.
• At handover we inspect the work together. Any points identified are recorded and remedied within a reasonable period.
• Minor defects that do not hinder use are not grounds to refuse handover.

10. Payment

• Invoices are payable within 14 days of the invoice date unless agreed otherwise.
• For larger projects we may invoice in instalments. The instalments are stated in the quote.
• In the event of late payment the client is in default by operation of law. We may then charge statutory (commercial) interest and extrajudicial collection costs. For consumers we follow the statutory scale and first send a free reminder with a fourteen-day period.
• Until payment has been made in full, materials supplied and not yet installed remain our property.

11. Warranty

• We provide a warranty on the work we carry out; the period is stated in the quote.
• The manufacturer's or supplier's warranty applies to materials and equipment supplied.
• The warranty lapses in the event of improper use, deferred maintenance, alterations by third parties, or damage from external causes.
• Your statutory rights as a consumer remain fully applicable alongside this warranty.

12. Liability

Our liability is limited to the amount paid out by our liability insurance in the relevant case, plus the excess. If the insurance does not pay out, our liability is limited to the invoice value of the relevant work. We are not liable for indirect damage, such as lost income or consequential loss. These limitations do not apply in the event of intent or wilful recklessness on our part, nor insofar as the law does not permit them in consumer agreements.

13. Complaints

Please report complaints about the work as soon as possible, and at the latest within 14 days of discovering the defect or reasonably being able to discover it, via info@oynurbouw.nl or by phone. We take every report seriously and look for a solution together. Please give us the opportunity to remedy the work before engaging third parties.

14. Cancellation

If the client cancels a scheduled assignment, we charge the costs already incurred, including materials purchased and hours reserved. Consumers who concluded the agreement exclusively at a distance or away from our business premises have a fourteen-day cooling-off period. If, at your request, work begins within that period, on withdrawal you pay for the part already carried out.

15. Force majeure

In the event of force majeure — such as extreme weather, illness, strikes or failure of deliveries — our obligations are postponed for the duration of the force majeure. If the situation lasts longer than two months, either party may dissolve the agreement for the part not yet carried out.

16. Photos of the work

We like to take photos and videos of completed work for our website and social media. We only do so with your permission and without identifiable personal data or addresses. You may withdraw your permission at any time; we then remove the material.

17. Governing law and disputes

Dutch law applies to all our agreements. If we cannot resolve a matter together, we submit the dispute to the competent court in the district where we are established. Consumers may, within one month of us invoking this, still opt for the court designated as competent by law.